Project Performance

Quality Assurance

IMV Projects supports project teams in adopting project-specific quality targets that reflect project complexity and risk management levels. Our ISO 9001:Z008 registered Quality Management System (QMS) ensures these targets, or minimum standards in the absence of project-specific targets, are consistently met on all projects. The QMS is comprised of three main elements: the Quality Policy Statement, the Quality Policy Manual, and operating procedures in the form of our Project Execution Model (PEM). As well, each Project Execution Plan (PEP) must include a Quality Performance Plan (QPP) describing the quality objectives of the project, procedures that will be employed and the roles and responsibilities of the project team members. Quality planning, program orientations, performance feedback and audits of project operations are an integral part of our project execution.

Performance Feedback

The Performance Feedback Program was created to help IMV Projects achieve client satisfaction through proactive solicitation and response to their expectations, concerns, and issues. The structure of the program is to first identify performance-related client expectations, including any preferences, protocols and "soft" areas, intangibles or objectives not stated in the contract or project scope, and then following up over the duration of the project with Performance Feedback Surveys. From these surveys, we develop action plans to enhance excellent performance, close gaps and address issues and concerns. Our clients are involved in this program from start to finish.

IM Value Program

The IM Value program is designed to enhance project outcomes by promoting innovation and project value awareness. It is a simple tool our project teams and clients use to capture and track the overall value our team proposes and adds to our clients' projects that is beyond the expected EPCM services. The areas in which the teams develop the highest levels of cost-benefit ideas are in total installed cost (TIC) reduction, early start up margin, operating margin increases, maintenance cost reductions and even capital avoidance. Often, the value of ideas generated and incorporated into the project more than exceed the value of the engineering costs.